Terms & Conditions

DELIVERIES & POLICIES

 

 

 

 

To allow time to palletise your order and be collected by our couriers deliveries usually take between 4-7 days.
We aim to process and dispatch your order within 72 hours of receiving it (subject to availability), please allow up to seven working days for your order to arrive.

Delivery Information 

Someone must be in attendance as all orders need to be signed for. Upon delivery please ensure that all goods are carefully checked before signing, as you are signing to say that you are accepting the items in good condition. We go to great lengths in order to make sure your delivery arrives both safely and efficiently however breakages do occur, if in the unfortunate event a delivery issue occurs please report it within 48hrs of receiving the goods so we can assist you by emailing us at sales@plymouthtiles.co.uk For health and safety reasons we cannot transport goods into a property (delivery to kerbside only). Please see our terms and conditions below for full details.

Delivery Restrictions

We use a variety of delivery methods ranging from 1.5 tonne to 18 tonne vehicles and to ensure a smooth delivery we need to check that your delivery address is accessible. Upon placing your order we will ask you to tell us about any access problems such as height, width or weight restrictions and any parking restrictions, as well as access restrictions such as gated communities.

 

 

Click & Collect

You also have the option to collect your order by appointment from our premises. It’s free! You will need to select this option when you have reached the checkout page. We will contact you by phone or email to arrange a collection date and time. We aim to process and dispatch your order within 72 hours of receiving it (subject to availability)

What to bring when collecting in branch

Please bring with you a copy of the order confirmation email as proof of purchase. Our premises has irregular opening times so it is advised that you call (01752 946366) or email us (sales@plymouthtiles.co.uk) before coming to collect your order.

 

 

 

 

RETURNS & REFUNDS

Returns

Please return any unwanted items (excluding clearance items) to our premises within 30 days for a refund minus 25% re-stocking charge. Returns can only be made with prior arrangement. Please note the cost of the return will be at your expense. Returned goods will only be accepted if they are in fully un-opened packaging before any refund is agreed. Please see below in our terms and conditions for full details.
TERMS AND CONDITIONS